Last update 02/09/2022
2.1. “Account/ Pet Rock Account” means a User’s Pet Rock Account created on the Platform, including manual creation via email correspondence after acceptance of the Investor’s application, where any User investment will be held;
2.2. “Pet Rock” or “the Company” means both Pet Rock Digital Asset Management (Pty) Ltd, a private company duly incorporated in terms of the laws of the Republic of South Africa, with registration number 2021/667301/07, and Pet Rock Investments Limited, a company incorporated in terms of the laws of the British Virgin Islands with company number 2100363.
2.3. “Personal Information” means personal information as defined in POPI, including (but not limited to) information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person.
2.4. “Platform” means the Website, any email addresses associated to the Website, and/or any other platform associated with the provision of the Services by Pet Rock;
2.5. “Processing” means the processing of information as defined in POPIA.
2.6. “POPI or POPIA” means the Protection of Personal Information Act 4 of 2013 and regulations published in terms thereof.
2.7. “Services” means the cryptocurrency trading and investment service provided by Pet Rock as detailed in terms of the Terms and Conditions, including use of the website, Platform, and/or any other component of the Pet Rock network, including email communication.
2.8. “User Data” means data inputted by you, or by us on your behalf, for the purposes of using the Services or facilitating your use of the services, which may include your Personal Information. User Data may include, but is not limited to, your banking information, name, address, identity number and email address.
2.9. “Website” means www.petrockinvest.co.za or any other URL owned or controlled by Pet Rock that connects it to the public;
3.1. By creating a Pet Rock Account and/or using the Platform, including the submission of an application for investment, the use of any contact submission form, and any email correspondence with Pet Rock, you consent to our processing of your Personal Information and User Data as may be required for the provision of the Service, including but not limited to the manner described in the below clauses.
3.3. In administering the Services, we may store your Personal Information and User Data outside of your jurisdiction, which you hereby consent to. In so doing, we will take all reasonable steps to ensure your Personal Information and User Data is afforded the same security according to South African and European standards.
3.4. Should you wish to withdraw your consent, you may do so at any time by notifying us and deregistering for our services, and you may contact us at firstname.lastname@example.org . Please note that we may not be able to provide the Services should you withdraw your consent for our processing of your personal information and your Pet Rock Account may be deregistered from the Platform, or Pet Rock may otherwise take steps to close your investment account.
The followings are the types of information we may collect when you make use of the Services, particularly when registering for an Account and making use of the Platform:
4.1. Information You Provide to Us When Registering
4.1.1. When you apply to invest with Pet Rock and create a Pet Rock Account, you provide us with your
a) Your name and surname;
b) Your ID or Passport Number;
c) Your proof of address not older than 3 months;
d) Your bank account details for payment;
and other information which may be required by us to help identify you (“Identification Information”).
4.1.2. Should you create an Account on the Platform, you may also choose to add a phone number for SMS or Google Authenticator account for Two-Factor Authentication to improve account security.
4.1.3. If you agree to use biometric authentication methods to log into your Account, such as fingerprint recognition and facial recognition, you need to provide us with the corresponding information, such as the fingerprint information and facial information, and your consent to the processing of your biometric data.
4.2. Information We Collect to Comply with Regulatory Policies
4.2.1. To comply with global industry regulatory standards, local industry regulatory standards, and government orders in different aspects such as Anti-Money Laundering (AML), Know-Your-Client (KYC), and Counter-Terrorist Financing (CTF), Pet Rock is required to collect personal information in addition to Identification Information, such as identity documents (including passport, driver's license, national identity card, tax ID number, passport number, driver's license details, national identity card details, visa information, etc.), proof of address, source of funds declaration, purposes of fund documents, and source of wealth (“Regulation Information”).
4.2.2. We will explain to you the content and requirements of such personal information each time we collect the information and we reserve the right to change the content and requirements of the collected information as the global industry regulatory standards, local regulatory standards or government orders change.
4.2.3. This provision applies to both personal and institutional Pet Rock Accounts.
4.3. Information We Collect as You Access the Services
4.3.1. Service Usage Information
We may monitor and collect tracking information related to usage including but not limited to your phone number, access date and time, device type and device identification, operating system and hardware setting, browser type, and information derived from SIM card, network operator, IP address, GPS, base station and WLAN (“Service Usage Information”). This information may be directly obtained by Pet Rock or through third-party service providers. The collection of Service Usage Information helps our systems to ensure that our interface is accessible for users across all platforms and can aid during criminal investigations.
4.3.2. Transaction Information
4.3.3. Communication Information
a) all messages, requests or other information you send in the course of your contact with Pet Rock;
b) all communications and file attachments in connection with your transactions with Pet Rock or other data generated primarily through your communications with us.
4.3.4. Financial Information
5.1. Information Pet Rock Automatically Collects
Most of the personal information that we collect is directly provided by you. In the following situations, we will collect and process the information about you:
a) where you register for or log in to your Pet Rock Account, if applicable, or visit the Website, or use Pet Rock Services;
b) where you voluntarily complete any user survey or provide feedback to us via email or any other channel;
5.2. Information Collected from the Third-party Sources
We may collect information about you from third-party sources, including but not limited to, the following channels:
a) public databases, credit bureaus and ID verification partners;
b) blockchain data;
c) marketing partners and resellers;
d) advertising partners and analytics providers.
5.3. Anonymized and Aggregated Data
Anonymization is a data processing technique that removes or modifies personal information so that it cannot be associated with a specific individual – the data is ‘de-identified’ from the individual it belongs to. We may use anonymized or aggregate customer data for any business purpose, including to better understand Users’ needs and behaviours, improve our products and services, conduct business intelligence and marketing, and detect security threats. We may perform our own analytics on anonymized data or enable analytics provided by third parties.
We use the information we collect about you for the following purposes or in the following ways:
6.1. To Provide and Maintain Pet Rock Services
We use the information collected to deliver, maintain and provide better Pet Rock Services (including but not limited to processing transactions) and verify Users’ identities.
We use the IP address and unique identifiers stored in your device’s cookies to help us authenticate your identity and activities on the Website and provide the Service. Given our legal obligations and system requirements, we cannot provide you with all or some of Pet Rock Services without data like Identification Information, Service Usage Information, Communication Information, and Transaction Information.
We may disclose your information to third-party service providers for the purpose of the improvement and provision of the Services. This may include third-party contractors, cloud computing infrastructure providers, analytical, Know Your Customer and cyber security service providers.
6.2. To Protect Our Users
We use the information collected to protect our platforms, Users’ Accounts (where applicable), and archives.
We use IP addresses and cookies to protect against automated abuse such as spam, phishing, and Distributed Denial of Service (DDoS) attacks.
We analyse trading activities with the goal of detecting suspicious behaviours as early as possible to prevent potential fraud and loss of funds to bad actors.
6.3. To Comply with Legal and Regulatory Requirements
6.4. For Measurement, Research, and Development Purposes
We may analyse statistical trends in your use of the Services to improve the operation of the Services. Any personal information analysed in this manner will be anonymised. We continuously monitor activity information within our systems and our communications with users to look for and quickly fix problems.
6.5. To Communicate with You
We use personal information collected, including your phone number or email address to interact with you directly when providing customer support or to keep you informed on logins, transactions, account security and other aspects. All direct communications are properly kept at Pet Rock or the service provider designated by Pet Rock, to be reviewed for accuracy, retained for legal purposes, or to be used to perform other statutory or contractual obligations.
6.6. To Enforce Our T’S & C’S and Other Agreements
6.6.1. The collected information may be used to enforce our T’s & C’s, and other agreements, with our Users.
6.6.2. This includes, but is not limited to, reviewing, investigating, and preventing any potentially prohibited or illegal activities that may violate the foregoing provisions, or disclose the relevant information to a third party in accordance with Pet Rock’s legal obligations.
6.6.3. Pet Rock reserves the right to suspend or terminate the Account of any User found to be engaged in activities that violate our T’S & C’S and other agreements with our Users.
6.7. For Marketing and Advertising
We may share anonymised personal information with our marketing partners for the purposes of targeting, modelling, and/or analytics as well as marketing and advertising. We will not disclose your personal information or user data to third parties for the purposes of direct marketing.
6.8. Other Purposes
We may disclose your personal information for other purposes from time to time, which purposes we will obtain your explicit consent for and for which we will provide full details.
We endeavour to keep our users up to date on the latest Pet Rock Products and Services. We provide all our users with the option to unsubscribe from any marketing or promotional material by clicking the unsubscribe link at the bottom of our marketing communications.
Pet Rock keeps personal information safe using secured storage with industry-standard encryption and has implemented a number of security measures to ensure that your information is not lost, abused, or altered, including, but not limited to:
8.1. Physical Measures
Materials containing your personal information will be stored in a locked place.
8.2. Electronic Measures
Computer data containing your personal information will be stored in the computer systems and storage media that are subject to strict log-in restrictions.
8.3. Management Measures
8.4. Technical Measures
Encryption technology such as Transport Layer Security (TLS) may be used to transmit and store your personal information. We use various currently available general security technologies and supporting management systems to minimize the risks that your information may be disclosed, damaged, misused, accessed without authorization, disclosed without authorization, or altered.
8.5. Other Measures
Our web server is protected by the “firewall”.
9.1. While we will take all reasonable steps to ensure the security of your User Data and Personal Information according to industry standards, it is not possible to guarantee the complete security of all information provided at all times.
9.2. We will notify you as soon as reasonably practicable of any breach of security, loss of or damage to your User Data or Personal Information.
9.3. Users are responsible for taking reasonable precautions to safeguard their Personal Information.
9.4. Although we endeavour to ensure your information is as correct as possible, you are responsible for notifying us of any changes to your User Data or Personal Information as reflected on your customer profile or statements in respect of the Service.
9.5. Pet Rock will not be held liable for any losses of any nature which are due to incorrect User Data or Personal Information provided by users in respect of the Service.
9.6 Pet Rock will not be held liable for any loss or damage arising from a security breach or disclosure of your Personal Information or User Data, to the maximum extent permitted by law.
9.7. Pet Rock shall not be liable for any damage or interruptions caused by any computer viruses or other malicious code that may affect your computer or other equipment, or any phishing, spoofing or other attack. Pet Rock advises the regular use of a reputable and readily available virus screening and prevention software. You should also be aware that SMS and email services are vulnerable to spoofing and phishing attacks and should use care in reviewing messages purporting to originate from Pet Rock. Pet Rock will not be held liable should you disclose any of your personal information or your information relating to the Services to a third-party.
9.8. You will notify Pet Rock immediately at email@example.com if you are aware of any unauthorised use of your Pet Rock Account or your email address by any person or any other violations to the security of the Website.
9.9. We will notify you as soon as reasonably practicable of any breach of security, loss of or damage to your User Data or Personal Information.
9.10. If you suspect that your personal information has been compromised, especially account and/or password information, please lock your Pet Rock Account and immediately contact Pet Rock Customer Support team at firstname.lastname@example.org
Unless otherwise stipulated by law or the T’S & C’S, we will retain your records for a period of five years after closure of your Pet Rock Account. After this period, we will destroy or anonymise your personal information and may retain it for statistical purposes.
We may transfer your personal information to other countries or regions than South Africa or the European Union, which you consent to, for storage or analytical purposes and may enlist the services of third-party operators to provide storage services. Any regions where we store your data will be subject to the same standards as prescribed by POPI, in their local jurisdictions. Any third-party operators will treat your User Data and Personal Information as confidential and will be bound by substantially the same industry security standards as we are.
What Are Cookies?
Cookies are small amounts of data that are sent to your browser and stored on your computer’s hard drive to collect standard internet log information and visitor behaviour information. When you visit Pet Rock, we can automatically collect information from you through cookies or similar technologies
a) to keep you signed in (where applicable);
b) to record your habits and preferences when browsing Pet Rock;
c) to record our performance and verify the effectiveness of online advertising through Google Stats with cookies.
12.3 What Types of Cookies Do We Use?
We use different types of cookies, including:
a) Essential Cookies
These items are required to enable basic website functionality. These cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
b) Functional Cookies
We use such cookies to help us identify you and remember your previous preferences and settings, which may include your device, your operating system, your preferred language, your location, and other session data. We use a mix of first-party and third-party cookies.
c) Marketing Cookies
We use these cookies to collect information about your visit to Pet Rock, the content you view, the links you follow, and other information about your browsers, devices, your IP addresses and referral URLs.
d) Analytics Cookies
These items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.
How to Manage Cookies?
Most browsers are preset to accept cookies. You can adjust your browser setting to prevent cookies or to notify you as soon as cookies are loaded. However, stopping all cookies might mean that you cannot access or use some features of the Pet Rock.
We hope to ensure that you are fully aware of the data protection rights that you enjoy. Unless otherwise required by law or government orders, each User has the following rights:
13.1 Right of Access
You have the right to access or obtain copies of your personal information. We may charge a reasonable fee for providing the access service. You have the right to be notified where your information is collected in the first place.
13.2 Right to Rectification & Notification
You have the right to correct your personal information that you deem inaccurate. You also have the right to ask us to complete the personal information that you deem incomplete within a reasonable limit. You have the right to be notified if there is a breach of access to your personal information.
13.3 Right to Erasure (Right to be Forgotten)
You have the right to request the erasure of your personal data under certain circumstances.
13.4 Right against Direct Marketing
You have the right, under certain circumstances, to not be subject to direct marketing.
13.5 Right to Restriction of Processing
Under certain circumstances as required by law you have the right to request us to restrict the processing of your personal information; however, you understand that such restriction of the processing may prevent your Pet Rock Account from being verified and prevent us from providing you with the Services.
13.6 Right to Object
Under certain circumstances as required by law you have the right to object to the processing of your personal information; however, you understand that such objection of the processing may prevent your Pet Rock Account from being verified and prevent us from providing you with some the Service. If you are unsatisfied with the resolution of any objection, you may consult the Information Regulator of South Africa at complaints.IR@justice.gov.za or the relevant authority of your jurisdiction.
14.1 Privacy Policies of Other Websites
If you visit other third-party platforms or partner’s websites, apps via the links on Pet Rock, you should agree with and abide by their separate and independent privacy policies. We are not responsible for the content or the activities therein.
14.2 Privacy Policies of Pet Rock